Domande frequenti

Tea ha raccolto nella sezione Domande frequenti le risposte alle domande che più frequentemente vengono poste in merito al gruppo e ai servizi che fornisce.

  • teleriscaldamento How does the district heating?

    District heating is a service of heat distribution, centralized production: the heat for space heating and domestic hot water production is distributed directly to users in the form of hot water, circulating within two pipelines (one forward and one back) buried beneath the roadway.
    The water circulating within the distribution network by means of pumping systems located at the production plants - central exchange heat from the combined cycle EniPower Mantova, heat recovery from the refinery IES, a cogeneration plant, a system thermal storage and various thermal power stations and integration - can reach every single building and through a simple heat exchanger (replacing the existing boiler) gives the thermal energy required for the system of internal distribution, which remains unchanged.
    Heating, cooling and hot water for sanitation purposes are the services that can benefit the user.

  • teleriscaldamento District heating can only be centralized?

    There are actually 2 types of heating: the indirect one (centralized) and direct (central).
    Generally, the first is found in the cases of structures that were previously served with natural gas via a centralized system and were then processed; plants direct them we find in new buildings that are born with this predisposition.
    In Teleriscaldamento indirect domestic installation is physically separated from the distribution of Tea through the interposition of one or more heat exchangers (substation user charges) dedicated to the production of hot water for heating and hot water for sanitary use. In certain cases it is also possible to obtain the cooling of buildings.
    In direct district heating hot water or cold water, produced by the plants Tea is fed directly into the internal systems of each user. In order to adopt this solution is needed proper preparation plant in the building. In this case, it is possible the recognition of energy for heating, hot water and cooling the customer will receive its own individual bill. This type is present in the neighborhoods of Borgochiesanuova, Borgonovo and Lunetta.

  • teleriscaldamento Why is it more safe and beneficial?

    The benefits to those who adopt this type of heating are many: those related to safety due to the absence of combustion and flame in boiler rooms, the elimination of the boiler, the absence of dangers from gas leaks or poor combustion , risk of explosion or fire; economic ones: there is no expenditure for the purchase of the boiler and annual maintenance; environmental ones, thanks to the elimination of the source of pollution in the single boiler (more difficult to control and optimization with respect to a large plant and efficiency). In addition, the service is available 24 hours on 24, all year round.

  • teleriscaldamento There is a difference between rates for residents and non?

    There is no difference between rates for residents and non. However, for statistical purposes, on the conclusion of the contract you are asked if you have your residence or less on the Property to be provided: this information is also reported in the bill, without, however, affect the pricing. In the event that the residence has changed, just let us toll.

  • teleriscaldamento Who do I contact in case of failure counter or facilities?

    To report a fault, you can call the toll free number 800 637637 24-hour 24.