FAQ

The distribution company manages the network and meters, which it also owns. Interventions such as fault repairs, power restoration, etc., are their responsibility. The emergency service number is always that of the local distributor and is always listed on the third page of the invoice.

To report a fault, you can call the toll-free number 800 637637, active 24 hours a day.

The presence of suspended particles does not indicate a change in water quality. These particles may look like sand, but they are often limescale residues that form in the internal system due to the normal precipitation of calcium and magnesium ions, especially when heating water for domestic use.

For optimal content viewing and full use of all the features offered by Contea, we recommend using the following browsers:

1. Internet Explorer (version 9 and later),
2. Google Chrome
3. Firefox
4. Opera
5. Safari

There are different energy rates for residents and non-residents. These vary, including the fixed fees, energy costs, and taxes.

There is no difference between rates for residents and non-residents. However, for statistical purposes, when signing the contract, you are asked whether you are a resident of the property to be supplied. This information is also included on the bill, but does not affect the rate. If your residence has changed, simply notify the toll-free number.

There is no difference between rates for residents and non-residents. However, for statistical purposes, when signing the contract, you are asked whether you are a resident of the property to be supplied. This information is also included on the bill, but does not affect the rate. If your residence has changed, simply notify the toll-free number.

Biodegradability is a property of organic substances and some synthetic compounds that can be decomposed by nature; even plastic and cigarette butts decompose over decades. This is why the word "biodegradable" isn't sufficient for organic waste collection, which must decompose within 15 to 30 days. Bags that meet these requirements and are therefore suitable for use are labeled "compostable" or suitable for organic waste collection. However, it's not necessary to use these bags; such waste can be collected in paper bags, wrapped in newspaper, or disposed of loose.

The actual reading is the one detected by AqA technical staff, while the estimated one is hypothesized on the basis of the average of the user's historical consumption.

The actual reading is the one taken by the technical personnel appointed by the distribution company, while the estimated reading is assumed based on the average of the user's historical consumption.

All residential customers who use energy are eligible for the energy bonus. The ISEE indicator for the household must not exceed €7,500 (or, for households with more than three dependent children, €20,000).

To apply for the bonus, complete the appropriate forms and submit them to your municipality of residence or another institution designated by the municipality (e.g., the CAF Tax Assistance Centers).

All residential customers using natural gas with a direct supply contract or a condominium system are eligible for the Gas Bonus. The ISEE indicator for the household must not exceed €7,500 (or, for households with more than three dependent children, €20,000).

To apply for the Gas Bonus, you must complete the appropriate forms and submit them to your municipality of residence or another institution designated by the municipality (e.g., the CAF Tax Assistance Centers).

Since January 1, 2012, the Italian Regulatory Authority for Electricity and Gas (AEEG) has established the method for calculating water tariffs. To date, the Transitional Method (MTT) has been approved, valid for 2012 and 2013.

Tariffs calculated according to the aforementioned method are preliminarily approved by the Provincial Council (which acts as the Area Authority) and definitively by the AEEG itself.

I'm used to eating fish every Sunday. If my organic waste isn't collected before Monday evening, will I have to put up with bad odors for a whole day?

Organic waste, being composed of putrescible material, requires a little more care than other types of waste. When collecting organic waste at home, it's recommended to keep the bag open to prevent anaerobic fermentation (which produces bad odors) and allow the organic matter to oxidize (contact with air dries the material and reduces the formation of unpleasant fumes). For particularly delicate food scraps, such as fish scraps, it's recommended to wrap the waste in newspaper or uncoated paper and place it in the bag. Always leave the bag open until it's time to dispose of it, when, of course, it must be tightly closed. In any case, to minimize inconvenience, organic waste will be collected more frequently than other materials.

District heating is a heat distribution service with centralized production: heat for space heating and domestic hot water production is distributed directly to users in the form of hot water, circulating through two pipes (one supply and one return) buried beneath the roads.

The water, circulating within the distribution network via pumping systems located at the production plants—the heat exchange plant from the Enipower Mantova combined cycle power plant, the heat recovery plant from the IES refinery, a cogeneration plant, a thermal storage system, and various backup and supplementary thermal plants—reaches each individual building and, through a simple heat exchanger (which replaces the existing boiler), transfers the necessary thermal energy to the internal distribution system, which remains unchanged.

Heating, cooling, and hot water for sanitary purposes are the services available to users.

Neighboring users may belong to different billing blocks, not necessarily consecutive ones. If in doubt, please call the toll-free number 800473165.

Your gas bill essentially covers three costs: sales services, i.e., the fee for the activities performed by the seller to purchase and market the gas consumed; network services for transportation, storage, distribution, and meter management; and taxes.

The components that contribute to the final price of gas are of two types: a fixed fee independent of consumption and a variable fee based on actual consumption.

Your electricity bill essentially covers three costs: sales services, which are the fee for the activities performed by the seller to purchase and resell electricity to the end customer; network services, which allow suppliers to transport electricity across the national transmission and local distribution networks to the meter, where it is delivered to customers; and taxes.

The components that contribute to the final price of energy are of two types: a fixed fee independent of consumption and a variable fee based on our actual consumption.

Some distribution items have values ​​that vary depending on the different annual consumption intervals (e.g., 0-120, 121-480, 481-1,560, 1,561-5,000, 5,001-80,000); the brackets are "filling." For example, if you consume 1,400 Smc of gas in a year, the first 120 will be subject to the amount set for the 1st bracket, the second 359 will be subject to the amount set for the 2nd, and the excess (1,400 - 480 = 920 Smc) will be subject to the amount set for the 3rd bracket.

Staff will deliver a kit of bags and bins to each customer's home, along with a collection schedule and a "Where to throw it away" guide, a quick guide to proper waste sorting. If the customer is not home, a notice will be left indicating when the team will return to deliver. If delivery is also unsuccessful at the second visit, a notice will be left with a phone number to call to schedule a delivery appointment or information on where and when the kit can be picked up.

You can request direct debit for invoices to your bank or postal account directly at branches, credit institutions, or post offices.

Alternatively, you can complete the appropriate form included with your invoice and send it, duly completed and signed:

by mail to Tea, Via Taliercio, 3 – 46100 Mantua – Collections Office

by fax to the toll-free number 800 473160

by email to clienti@teaspa.it

Telephone requests or information provided on documents other than the appropriate form will not be accepted.

The domestic energy market was liberalized in July 2007. Each customer can now sign a contract with the sales company of their choice: financial and contractual supply terms are agreed directly between the customer and the seller, while grid services are guaranteed by a single distribution company.

All customers are free to choose their gas supplier. Those who exercise this right enter the so-called Free Market.

The Free Market is the market in which the economic and contractual terms of energy supply are agreed directly between the customer and the seller. In the Protected Market, these terms are defined by the Electricity and Gas Authority and updated quarterly, taking into account changes in the price of hydrocarbons (oil and gas) recorded on international markets in previous months and gas prices recorded on European markets.

In 2003, natural gas companies separated distribution from sales, assigning each activity to a different company. Each customer can now sign a contract with the sales company of their choice, while network services will be guaranteed within each municipality by a single distribution company.

This is the electricity supply service under the economic and contractual conditions established by the Electricity and Gas Authority. Residential customers or small businesses (an SME is defined as a company with fewer than 50 employees and an annual turnover not exceeding €10 million, powered by low voltage (LV) electricity) are served under the enhanced protection conditions if they have never changed supplier or have re-applied for it after having entered into contracts with other suppliers on the free market. The enhanced protection service conditions also apply to residential customers and SMEs who are left without an electricity supplier.

Contea can also be viewed on mobile devices with an adequately updated browser.

The fully supported browsers are:

• Safari
• Google Chrome
• Firefox
• Opera

Constant-rate billing is a service Tea Energia offers to free market customers. Rather than paying higher bills in the winter and lower ones in the summer (as with variable-rate billing), they prefer to pay five bills for roughly equal consumption and a sixth adjustment fee, which, depending on the severity and duration of winter, will be higher or lower than the other installments.

This system therefore allows consumption over the five heating months to be spread out over the entire year. To accommodate this, the first installments start in July-August, anticipating consumption that will occur a few months later, and end in June-July of the following year, when the final portion of the previous winter's consumption will be paid. Therefore, to avoid inconsistencies in the installments, switching to constant-rate billing can only be requested during the summer months.

Please consult the leaflet "Where do I throw it away?", which is provided to all households along with the collection kit. If you have any further questions, please call Mantova Ambiente's toll-free number at 800 473165, Monday through Friday, 8:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

The frequency was assessed and scheduled based on the type and average production, rounding up based on the experience of the territories managed by Mantova Ambiente.

There are actually two types of district heating: indirect (centralized) and direct (autonomous).

The former is generally found in structures that were previously served by a centralized natural gas system and have since been converted; direct systems, on the other hand, are found in new buildings that are already equipped with this system.

In indirect district heating, the domestic system is physically separated from the TEA distribution system by one or more heat exchangers (substation) dedicated to the production of hot water for heating and domestic hot water. In some cases, it is also possible to provide cooling for the buildings.

In direct district heating, the hot or cold water produced by the TEA systems is fed directly into each user's internal systems. Adopting this solution requires appropriate planning of the building's existing systems. In this case, since heating, domestic hot water, and cooling consumption can be accounted for, customers will receive their own individual bill. This type of bill is currently available in the Borgochiesanuova, Borgonovo, and Lunetta neighborhoods.

Customers on variable installment plans are advised to compare the reading on their bill with the meter reading. If the meter reading is significantly lower, call the toll-free number 800 668877 or visit a branch to adjust your average consumption and assess your payment. If the reading is correct or higher, the bill is certainly correct. Customers on fixed installment plans are only affected by significant fluctuations when it becomes apparent that their consumption has changed compared to the previous year, and to avoid high adjustments, higher installment plans have been agreed upon.

To verify the situation, you can compare the reading on your bill with the meter reading. If the meter reading is significantly lower, call the toll-free number 800473165 or visit a branch to adjust your average consumption and assess your payment.

If the reading is correct or higher, it's advisable to check for water leaks. For gas, call your trusted technician to ensure the boiler is working properly. For electricity, check for any anomalies in the electrical system.

Of course, just as we are responsible for the items we purchase, we are also responsible for the waste we produce. Curbside collection helps make every citizen responsible for their own waste, as required by law, encouraging the reduction of waste production and the recovery of materials after use, thanks to a renewed focus on more responsible purchasing.

The advantages for those who adopt this type of heating are numerous: safety due to the absence of combustion and open flames in the boiler rooms, the elimination of the boiler, the absence of gas leaks or poor combustion, and the risk of explosion or fire; economic benefits: there is no expense for purchasing a boiler and annual maintenance; and environmental benefits, thanks to the elimination of the pollution source of a single boiler (which is more difficult to control and optimize than a large, efficient system). Furthermore, assistance is available 24 hours a day, year-round.

If there are elderly or infants in the family who use diapers and incontinence pads, is it possible to request an additional service for the collection of non-recyclable waste?

Each municipality has established specific procedures for these situations. These procedures are explained in the information materials distributed when the door-to-door collection service is activated.

For all information on water analysis, visit the Acqua Lab section on the Per tutte le informazioni sulle analisi dell'acqua visita la sezione Acqua Lab sul sito aqamantova.it. website.

Self-reading is not possible because invoices are issued, barring exceptions, following communication from Enel Distribuzione of periodic readings.

There is a clear separation between transmission infrastructure managers and sales entities.

The distributor, which operates in the local area under a multi-year concession regime, manages the distribution network and connects the customer to the grid, performs all operations related to system management, including meter installation (activation, deactivation, meter relocation, etc.), and is responsible for the installation, maintenance, verification, and periodic reading of the customer's meter. The distributor is also responsible for emergency service.

The seller purchases energy wholesale and sells it to the end customer. To deliver the energy to the customer, the seller arranges for its transportation through national, regional, and local networks. Therefore, in addition to covering the purchase cost, the seller pays the distributor for the use of the grid and other infrastructure according to a rate set by the Electricity and Gas Authority. The seller is the entity with which the customer enters into the contract. The seller maintains, on behalf of the customer, relationships with the distributor for all activities related to connections or work to be carried out on the system when the supply is active.

There is a clear separation between transmission infrastructure managers and gas sales entities.

The distributor, which operates in the local area under a multi-year contract, manages the distribution network and connects the customer to the gas network, performs all operations related to system management, including meter installation (activation, deactivation, meter relocation, etc.), and is responsible for the installation, maintenance, inspection, and periodic reading of the customer's meter. The distributor is also responsible for emergency service.

The seller purchases gas wholesale and sells it to the end customer. To deliver the gas to the customer, the seller transports it through national, regional, and local networks. Therefore, in addition to covering the cost of purchasing the gas, the seller pays the distributor for the use of the network and other infrastructure according to a rate set by the Electricity and Gas Authority. The seller is the entity with which the customer enters into the gas purchase contract. The seller maintains, on behalf of the customer, relationships with the distributor for all activities related to connections or work to be carried out on the system when the supply is active.

With curbside collection, waste sent to landfills decreases and the quantity and quality of separate waste collection, i.e., material recovery, increases. Less waste in landfills means greater environmental protection and lower waste disposal costs; this is important because every year the costs of industrial waste management increase and by law must be fully covered by the fees paid by citizens. Greater material recovery means we can put our waste materials back into circulation, and therefore onto the market, maximizing their value, increasingly relying on natural resources (such as oil for plastic, tree cellulose for paper, bauxite for aluminum, etc.) to produce new products. At a time when natural resources are increasingly scarce and expensive, both for the environment and for our pockets, recycling becomes increasingly important.

The self-reading can be done in the periods established in the bill. The self-reading periods are indicated in the gray box at the end of the detailed table.

It's necessary to call the AqA emergency number when the service is active (the meter is not sealed) and when there are leaks or faults in the system from the street up to and including the meter (e.g., a blocked or broken meter, a meter running empty). The plumber can intervene for faults downstream of the meter.

No, it's not necessary. However, they must always be returned to the service completely empty, meaning free of liquids and/or substances. If any containers contain product residue, it's advisable to empty them and rinse them quickly.

To maintain the quality of mains water, chlorine dioxide is used to ensure the best possible quality from the production plant to the tap. This substance is a gas that is naturally released from the water when the tap is turned on. To help eliminate chlorine dioxide, we recommend collecting the water in a jug and letting it settle for a few minutes.

If the water coming out of the tap is a different color than normal, it's best to call 800 637637 to check the situation.