Domande frequenti

Tea ha raccolto nella sezione Domande frequenti le risposte alle domande che più frequentemente vengono poste in merito al gruppo e ai servizi che fornisce.

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  • gas Who do I contact in case of failure counter or facilities?

    The distribution company is the entity that manages the network and counters which he also owns. Interventions such as repairs of faults, restored, and so on. fall within its remit. The telephone number of service failures and emergencies is always the one of the local distributor and is always shown on the third page of the invoice.

  • gas When can I do self-reading?

    The meter readings can be done in the periods set out in the bill. The periods of meter readings are indicated in the gray box which is located at the end of the framework of detail.

  • gas What is the difference between estimated and actual reading?

    The actual reading is detected by the technical staff in charge of the distribution companies, instead it is assumed that estimated on the average historical consumption users. 

  • gas The amount of the bill I received is very high compared to the bills that I get normally in the same periods of the year.

    For customers who have the variable installment is advisable to compare the reading indicated on the bill with that measured by the meter. If the meter reading is much lower contact the toll free number 800 668877 or visit at the counters to adjust the average consumer and assess the payment. If the reading is correct or higher also the invoice is certainly correct. Customers in fixed installments are affected by large variations only when it emerges that have changed consumption over the previous year and in order to avoid high adjustments it was agreed to issue rate greater value.

  • gas It 's more convenient installment variable or constant?

    The fixed installment billing Tea Energy is a service that offers customers the Free Market that instead of paying higher bills for the winter and lowest in the summer (as required by installment variable) prefer to pay 5 bills for consumption and a roughly equal sixth equalization that, depending on the stiffness and length of the winter, it will be more or less high than the other installments.
    This system therefore provides for deferring consumption made ​​within 5 months heating in equal installments spread over the year. To enable this the first installments starting from July to August in anticipation of the consumer who is going to do after a few months, and ending in June-July of the following year, when you go to pay the last part of the previous winter consumption. For this reason, in order not to bust the installments, the transition to constant rate you can ask only in the summer months.